Pending/Incomplete Weekly Certification Status Descriptions
INQ-002

STATUS

• Scheduled for Processing – The week is certified and complete and will be processed overnight.

• Locked – Self-Service – The week has been certified, however, a potential issue was detected (i.e. Adverse response on weekly certification, missed appointment, etc.). The claimant must contact MDES to resolve the matter and complete the weekly certification.

• Incomplete – The claimant attempted to file but did not complete or certify the week. The possible reasons for “Incomplete” are:
• IVR did not return responses to ACCESS (system error)
• System/Call disconnected
• IVR hang-up
• Closing the browser before completion

• Break in Weeks – A break in weekly certification filing has been detected. Claimant must Reopen the claim, or file an Additional Initial Claim to reactive the claim.